Networked Energy Services Announces the Introduction of AI Solutions

San Jose, CA, August 19, 2024: Networked Energy Services Corporation (NES), a global smart grid solution provider with the industry’s leading Energy Applications Platform (EAP^TM), is proud to announce the introduction of its AI solutions beginning with an initial customer support application. NES is launching AI solutions to help its customers boost smart grid efficiency and reliability.

NES already provides world-class technical support to its customers and partners. This includes 24/7 access to technical resources and technical assistance for customers that are using the NES System. Now, NES is launching an AI based customer support application to enhance the customer experience. This application is integrated with the NES support software and ticketing system, and utilizes an AI embedding mechanism and retrieval-augmented generation (RAG) to obtain the appropriate information from the collected identified documents.

The RAG based AI knowledge system is a knowledge platform designed to facilitate chat interactions with the company’s information, simplifying the process of locating and utilizing key information. This allows our customers to have access to a large amount of information quickly and efficiently. The RAG system digs through our company data to find the key related customer information, and a generative AI model uses the retrieved information to create clear and accurate answers to our customers’ questions.

“AI has the ability to significantly transform our customers’ support experience”, says Larry Colton, Director of Product Management and Marketing. “This application will provide our customers with quicker and more personalized responses, while at the same time facilitating higher productivity and efficiency of our support and engineering teams.”

About Networked Energy Services Corporation (NES)

Networked Energy Services Corporation is a global smart energy leader in the worldwide transformation of the electricity grid into an energy control network, enabling utilities to provide their customers with a more efficient and reliable service, to protect their systems from current and emerging cybersecurity threats, and to offer innovative new services that enable active, intelligent use of energy. NES was formed as a result of the spinoff of Echelon Corporation’s Grid Modernization Division in October 2014. NES is headquartered in the US with R&D centers located in Silicon Valley and Poland, and sales offices throughout the world. NES’ smart grid technology is used in nearly 40 million smart meters and other smart end devices around the world. NES is a member of the OSGP Alliance, a global association of utilities and smart grid companies, which promotes the Open Smart Grid Protocol and cooperates to provide utilities greater value by enabling true, independently-certified, multi-vendor interoperability based upon open international specifications and standards. You can find out more information about NES, its Patagonia Energy Applications Platform^TM (including grid management and security software, distributed control nodes, and smart meters) and services at: www.networkedenergy.com.